DAVE MROZ

 (623) 703-1076 • dmroz1@msn.com • https://www.linkedin.com/in/davemroz

 

SUMMARY OF QUALIFICATIONS

Ø      Telecommunications professional with over nineteen years of management experience and demonstrated expertise in team leadership (including remote teams), project/program management, and client/vendor relations.

 

Ø      Proven Operations Manager having successfully driven productivity, efficiencies, and accountabilities for numerous entire projects, culminating in the roll-out of thousands of wireless sites.

Ø      Demonstrated ability to lead strategic initiatives, partner with executive leadership teams, and deliver profitable multi‑million-dollar projects, with focus on safety, quality, adherence to schedule, within budget, and exceeding customer expectations.

 

Ø      Performance-driven general manager, and proven team leader, with broad experience in all aspects of site design, construction, implementation, and optimization of both new and existing sites.

 

Ø      Aggressive and confident decision maker with proven desire to accept additional levels of responsibility while maintaining zero-defect production output.

 

Ø      Proven success with developing project plans including establishing/managing all resource, material, equipment, warehousing, training, and budget requirements.

Ø      Solid technical background combined with field-tested team-building and organizational skills, including extensive logistics experience with managing 40+ remote teams and project teams ranging from 2 - 75 people.

SPECIALTIES

Ø      Project Planning, Project Execution, Risk Management, and Accurate Reporting.

Ø      Personnel Development and Training •  Timely Completion of Project Milestones • Client Consultation • Customer Conflict Resolution • Team Leadership • Reporting & Forecasting • Persuasive Communication • Performance Management • Construction Management • Site Acquisition Management • Microsoft Office Tools (Word, Excel, PowerPoint, Outlook) • Time Management

PROFESSIONAL EXPERIENCE

Kansas Wireless Project Management Leadership, Kansas City, MO area                               June 2015 - Present

SENIOR PROJECT MANAGER – Wireless 

·   Organizing networking efforts to connect professionals in the Wireless industry in the Kansas area.

Lendlease/Sprint (WAVSYS), Overland Park, KS                                         December 2014 – June 2015

DEVELOPMENT MANAGER – Telecoms Project Management & Construction 

·   Performed nationwide site reviews on almost 2,000 existing SNV sites.

·   Reviewed and determined the proper development remedies to existing sites, including modifications, co-locations and raw land replacement sites.

·   Managed daily production and quality output for a team of subject matter experts in Leasing, Zoning, Permitting, Construction and Project Coordination based in Overland Park, during the review of the 2,000 sites.

·   Served as daily liaison between American workforce and Japanese management team.

 

Goodman Networks, Oklahoma City, OK                                            September 2013 – November 2014

PROJECT MANAGER – NSB, LTE 2C / 3C

· Served as Market Lead for the NSB Turfing program with AT&T and delivered 50 of 81 planned sites ($15M value of potential $24M) before program was deferred in May of 2013.

· Took over as Market Lead for the failing LTE 2C / 3C Turfing programs for AT&T and turned both around and have completed 260 2C sites vs POE of 305, and 44 3C sites vs POE of 88 sites, with both programs ahead of plan.  LTE 2C/3C valued at $23M+.

· Responsible for development, management and reporting of construction schedules, determining number of subcontractors to employ, liaising between clients and staff throughout project lifecycle, and ensuring objectives were met during the construction of sites for the various programs across Oklahoma and into southeastern Kansas.

· Responsible for engaging subcontractors and leading the drive to complete all past due TPA corrections for 2013 and avoided pending liquidated damages.

 

Ericsson/T-Mobile (WAVSYS, Inc.), Parsippany, NJ                          September 2012 – September 2013

PROJECT COMMAND CENTER - COMMANDER

·            Served as Project Command Center Commander (War Room - Project Manager – Lead) for Charlotte, New York, New Jersey, Connecticut, Virginia, and Philadelphia for company, one of the Authorized Service Providers (ASP’s) for Ericsson, on the T-Mobile Modernization project.

·            Drove productivity, efficiencies, and accountability for the entire project, while maintaining a central repository for essential project documentation and managing the center as a communication tool for all stakeholders.

·            Responsible for providing subject matter expertise (SME), prioritization of assignments, troubleshooting, and accurate/timely reporting of daily tasks and milestones by 40+ remote integration teams in Charlotte, CT, NY, NJ, VA, and Philadelphia, resulting in early delivery and exceeded quantity of the client’s milestone target of “600 On-Air sites by Dec. 31^st for NY”.

·            Worked directly with T-Mobile staff, leading the Disaster Recovery efforts for Hurricane Sandy, by deploying, monitoring, and reporting on generator deployments throughout NJ and NY for 1150 sites that were “off-air”.

 

WesTower Communications, Inc., Hagerstown, MDAugust 2012 – September 2012

PROJECT MANAGER

·            Served as Market Lead for company, one of the Service Providers (SP’s) for Ericsson, on the T-Mobile Modernization project.

·            Personally directed field teams in installation of first 2C AIR Integration site in the BAWA market.

·            Also served as Market Lead for the Turfing project with Bechtel/AT&T and responsible for maintenance/optimization work with Verizon, to ensure compliance with RFDS design parameters.

·            Responsible for adherence to safety practices and implementation of quality processes with regards to both personnel and projects.

 

Nexlink Global Services, Atlanta, GANovember 2011 – August 2012

SR. PROJECT MANAGER

·            Served as General Manager/Operations Manager overseeing daily operations for PC323 (Addison, Illinois) and then PC313 (Canton, GA).  Responsible for operations, financial performance, safety and quality of work for these locations as well as remote teams.

·            Ensured financial viability of profit center (PC).

·            Coordinated with Project Managers and staff to ensure project and resource efficiencies.

·            Oversaw and approved all contractual issues pertaining to PC.

·            Oversaw all job quotes and proposals within PC and input into proprietary database Premium Real Time Operating System (PROS).

·            Oversaw client relations, as Market Lead, and provided leadership and guidance for all activities within PC.

·            Responsible for all safety and quality issues for PC.

·            Responsible for hiring qualified personnel for operation of profit center.

·            Successfully closed-out joint project with Pinnacle Wireless/General Dynamics in North/South Dakota; and the following projects: Ericsson/USCC in Wisconsin, Goodman Networks in both Indiana and Illinois, and Ericsson/Verizon in Tennessee.

·            Managed the Ericsson RRU replacement project in Chicago (158 sites, $195K); completed on-schedule and within budget with perfect safety record.

·            Managed the Ericsson/Sprint Network Vision project in Atlanta, GA (187 sites, $4M).  Personally generated $135K+ in change orders during Q1.

·            Responsible for hiring temporary staff and subcontractors and then managing Q3 goals and had PC on target for $500K+ in revenue (GM 30%+) for both July and August before company ceased operations and terminated project involvement.

·            Oversaw the closing and relocation of all company assets in Addison and the move to Canton.

·            Managed the NY/NJ installation/integration portion of the Ericsson/MetroPCS LTE project from the Fair Lawn, NJ office.

·            Analyzed previous project deliverables and reviewed accounting; initiated requests for stale invoicing, and recovered thousands in lost revenue.

·            Successfully negotiated restructuring of previously awarded service agreements with subcontractors, reducing costs and earning positive profit margins on sites that were margin losers.

 

 

Broken Arrow Communications, Inc., Phoenix, AZApril 2011 – November 2011

GENERAL MANAGER/OPERATIONS MANAGER

·            Successfully represented company in daily operations with Turfing Vendor (Bechtel) for the AT&T Wireless’ DSW Region, re-establishing a previously fractured working relationship, and received positive client recognition for responsiveness, desire to provide continuous quality improvement, and excelling at communication.

·            Captured $188K in stagnant change orders from Q1, while analyzing previous project deliverables and performing forensic accounting.

·            Also represented company in daily operations for various other projects involving Ericsson/Sprint, T-Mobile USA, Cricket, and Verizon.  Responsible for initiating requests for stale invoicing, and recovering tens of thousands in lost revenue.

·            Successfully negotiated restructuring of previously awarded maintenance work with Verizon, capturing lost revenues, and ultimately earning positive profit margins on eight individual sites that were margin losers.

·            Created, submitted, and controlled change orders for out-of-scope (OOS) work.  Tracked and escalated as required to ensure payment.

·            Reviewed client RFQ’s and estimated costs; submitted bids.

·            Involved with OEM and Turfing Vendor (Bechtel) on quality improvement processes.

·            Reviewed alarm reports and deployed teams in timely fashion to effect corrective measures.

·            Attended monthly Executive Review Meeting (ERM) with client.

·            Managed the entire project process to include the development of project timelines and then met or exceeded target dates.

·            Managed the construction team for ground-up New Site Builds (NSB) to include stealth utility poles, monopoles, mono-palms, mono-pines, self-support towers, guide towers, water tanks, and roof tops.  Coordinated power and Telco with local utility companies and LEC’s.  Also managed team during UMTS Mods by (serving as Node B SME), and LTE overlays.

·            Assisted project superintendents and project managers with all project issues as required, including reviewing all estimates prior to release, and signing of all contracts.

·            Initiated subcontractor RFQ’s, reviewed bids, awarded work. 

·            Reviewed and approved subcontractor Work Authorizations (WA’s).

·            Chaired daily/weekly meeting with staff of twenty-three; empowered them and enforced divisional accountability at every level of the team’s ownership to ensure accurate, timely reporting and for maintaining forecasted dates in their areas of responsibility.

·            Set Specific, Measureable, Achievable, Realistic, and Time-based (SMART) goals for entire staff.

·            Consistently evaluated the quality of workmanship and deliverables.

·            Ensured logistics had proper equipment allocation to support initiatives. Reviewed Bill-of-Materials (BOM’s), Equipment Release Forms (ERF’s) and Material Withdrawal Requests (MWR’s.) and ensured compliance with RFDS design.  Initiated and tracked Return Manufacturer Authorization forms (RMA’s).

·            Manage the timely submission of Close-Out Packages (COP’s).

·            Accountable for the division’s entire Profit/Loss (P/L) budget.  Annual revenue $3M+.

·            Analyzed weekly Work-in-Progress (WIP) report.  Accounting review included Job Cost Analysis (JCA), Accounts Payable (AP), Accounts Receivable (AR) (both client invoicing and aging), and the summary and detailed Job-to-Date Costs for every project. 

·            Ensured all billings were accurate and sent out timely.

·            Reviewed monthly financial statement with CFO, VP, and Owner.

·            Reviewed and adjusted yearly forecasts on a monthly basis.

·            Consistently maintained gross margins in excess of 20% (divisional goal). Reversed market trend from continuously losing profit margins to routinely exceeding 30 and 40%.

·            Maintained all relationships with existing clients and pro-actively marketed new business development opportunities both locally and nationally. 

·            Secured new business opportunity with Overland Contracting/Black & Veatch; submitted winning bids for Huawei/COX switch rips in both Oklahoma City and Rhode Island.

 

ATTWS (Nsoro MasTec, LLC – Contractor), Pelham, ALFebruary 2011 – April 2011

PROJECT COMMAND CENTER - COMMANDER

·            Served as Project Command Center Commander (War Room - Project Manager) and analyzed alarm reports and nightly KPI metrics to identify performance/quality issues and then responsible for the rapid dispatch of Tiger Teams.

·            Prepared, reported, and presented daily status of performance/quality issue resolution by twelve different Tiger Teams, operating remotely in three different states - AL/MS/FL, as well as the new build installation contractors, the T1 acceptance/repair crews, and the various integrators of the 1^st, 2^nd, 3^rd, or 4^th carrier sites, whether GSM (Nokia) or UMTS (Ericsson).

·            As Ericsson SME, assisted in troubleshooting, issue identification and isolation, and escalation as required, to the various interdepartmental stakeholders, equipment vendors and/or the client, as necessary, to facilitate rapid re-deployment of RF drive teams for cluster acceptance, thus ensuring successful resolution to market impacting issues, thereby maintaining milestone reporting deadlines.

 

 

T-Mobile USA, (WAVSYS), Chicago, IL              August 2010 – February 2011

PROJECT MANAGER – CONSTRUCTION - NEW BUILD

·            Project Manager/Construction Manager assigned to T-Mobile and managing new site builds in Chicago and the surrounding cities, as well as representing the construction team during A/E meetings and site walks, and responsible for ordering towers and shelters to support RFDS design for new site builds in Illinois, Indiana, and Wisconsin.

·            Responsible for managing four different Authorized Service Providers (ASP’s) and over 17% of the sites scheduled for build in Q4; these included raw-land, rooftop, water tank, and co-locates, using Nortel S6000’s, Nortel S18000’s, and Nokia Flexi (FCOA), and ensuring site readiness for alternative access vendors (AAV) to install fiber.

·            Helped Market achieve 105% of its Q4 goal, launching 42 new sites.

·            Personally managed construction of all (6) Distributed Antenna System (DAS) sites during Q3, and both DAS sites in Q4.

·            During Q3, served as Tiger Team Lead responsible for effecting positive resolution within twenty-four hours of notification of integration and optimization issues/alarms, and reporting corrective measures and root cause analysis to market stakeholders. 

·            Also during Q3, helped implement and manage a “Project Control Center - War Room” and a “Daily Construction Call” for all general contractors working in the market, which combined, effectively reduced build times. Construction build times for Q3 versus Q2 yielded the following results: Raw Land reduced from 51-days to 26-days (51%), Water Tank reduced from 78-days to 44-days (56%), Co-locates reduced from 24 to 17-days (71%), and Rooftops reduced from 23 to 17-days (73%).

·            Responsible for identifying issues and effecting resolutions, including quality reviews of Site Walk Packages and all associated documents (L/E’s, permits, S/A’s, S/S, C/W’s, CD’s, RFDS’s, and etc.).

·            Reviewed and approved close-out-packages (COP’s) submitted by the prime contractors to T-Mobile.

·            Completed the Construction section for all required RF Business Decision (RFBD) packages for both Q3 & Q4 sites.

 

Huawei Technologies, USA, Oklahoma City, OK                                       January 2010 – August 2010

MASTER SERVICES – FIELDTECHNICIAN III

·            Successfully converted from contractor to employee as one of the first two Field Technicians hired to work on Huawei CDMA DBA3900 equipment in the United States.

·            Delivered roll-out schedule of 187 “On-Air” sites without injury or incident involving safety of project personnel, not-with-standing weather and accelerated schedule.

·            Spearheaded the field operations related integration/optimization tasks following each major phase of construction.

·            Personally deployed for resolution of all site alarms, and served as SME for troubleshooting issues with other departments and markets, including the troubleshooting and correction of problems with radio equipment, RF cabling, connectors, RRU’s and/or antennas; fiber optic cabling, DC cabling, and worked with backhaul provider(s) on possible T1 mapping issues.

·            Recognized by upper management for taking the initiative to monitor alarms for both OKC and RI markets, and share issue root causes as well as corrective measures with RI personnel.

·            Assisted with management of project logistics, personally attending to all material fulfillments and shortages with contractors.

·            Reviewed sub-contractor construction workmanship prior to signing-off for contractor payment, requested additional vendor supplied training for deficient resources.

·            Led safety program, spot-checked and enforced standards in field; identified and escalated risks to costs and schedule.

·            Managed deliverables using Client’s database(s), trained staff in its use, monitored and ensured accuracy.

·            Tracked, and communicated scope change with Client.

·            Self-managed thirty new sites, to support Company’s strained internal resources, with regard to deployment, site commissioning, reviewing and acceptance of antenna and line sweeps, and personally corrected improper grounding of Huawei equipment at sixty-four sites (40% of market’s integrated sites).

·            Involved with all Field network operations and maintenance, new and existing cell site development, and performance monitoring of operating systems.

·            Negotiated vendor costs for test equipment and training.

·            Reviewed, evaluated, and procured required tool lists for field ops personnel and negotiated costs with suppliers; also reviewed and test drove fleet vehicles.

·            Developed and implemented outage reporting procedures, field technician assignments, and on-call schedules, and trained and directed 4 Field Technicians.

·            Worked closely with the Company’s environmental health & safety manager to ensure market compliance and often researched and provided current MSDS’s to corporate.

 

Maxton Technology, Inc., Bloomfield, CT              August 2009 – December 2009

CONSTRUCTION MANAGER

·            Lead Phase 7 Construction Manager (Maxton) and Ericsson Node B SME assigned to T-Mobile and responsible for managing three different Authorized Service Providers (ASP’s) and seventy of the 190 sites (over 36%) scheduled for build in Q4.

·            Tiger Team Lead responsible for effecting positive resolution within twenty-four hours of notification of integration and optimization issues/alarms, and reporting corrective measures and root cause analysis to Ericsson Bridge as well as market stakeholders. 

·            Managed other P7CM’s and responsible for site assignments, daily and weekly work assignments for P7CM, and daily /weekly reporting to client and company.

·            Responsible for identifying issues and effecting resolutions, including quality reviews of Site Walk Packages and all associated documents (L/E’s, permits, S/A’s, S/S, C/W’s, CD’s, RFDS’s, and etc.).

·            Implemented trend analysis and historical tracking of issues and processes that required improvement.

·            Reviewed and approved close-out-packages (COP’s) submitted by the prime contractors to T-Mobile.

·            Tracked and initiated billing for P7CM milestones and Tiger Team purchase orders/field work authorizations (change-orders).

 

T-Mobile USA, (WAVSYS), Bloomfield, CT              April 2009 – June 2009

CONSTRUCTION MANAGER

·            Construction Manager responsible for implementing UMTS 3G technology into T-Mobile's existing PCS network in Connecticut (Tier II Market). 

·            Managed multiple Authorized Service Providers (ASP), general contract firms, development firms, A&E firms, and numerous entities to achieve quarterly goals. 

·            Directly managed staff, daily operations and activities, forecasts and progress of deliverables. 

·            Conducted meetings and held briefings to groups of 20 or more and utilized Excel spreadsheet program for market reporting in “Master Tracker”. 

·            Responsible for design, engineering, budget, and resolution of any and all issues.  Coordinated activities as Node B SME for Ericsson UMTS RBS 3000 series (3418, 3518, 3106, and 3206 equipment), between GC’s, Field Operations, and the RF Department to effect successful resolutions to installation issues or integration quality issues.

·            Managed construction and civil modifications of existing infrastructures to accommodate a new technology overlay from conception to integration completion and final quality acceptance.

·            Managed closeout package process ensuring final customer acceptance.

·            Input milestone reporting data into InSite to ensure that all sites had appropriate documentation and materials closed out, scanned, and uploaded. 

·            Used Remedy as required for documentation of trouble tickets.

·            Saved market $2.8M on 159 NLP2 sites and 10 NLP3 sites before project was deferred until Q4 (deferred 83 NLP2 and 146 NLP3 sites), and managed per site build costs to be considerably less than other Tier I and Tier II markets for the region. 

·            The project was recognized as one of the lowest costs/site markets within NE Region

 

GE Money – Americas, Tempe, AZ                    April 2008 – April 2009

COLLECTIONS REPRESENTATIVE (Repossessions)

 

Global Equity Lending, Johns Creek, GA                                                     August 2006 – August 2008

LOAN ORIGINATOR (Residential and Commercial)

·               Lead my team of thirteen associates while staying focused on production and training of new associates.

·               Actively pursued additional state licensing (26 states) and the opportunity to become a Field Builder for (20+) new associates.

·               Increased my team by 200% in the month of December and finished in the top fifty, company-wide for recruiting in December 2006.

·               Completed training to become a Commercial Loan Originator in February 2007.

·               Received fast-track promotions from Associate to Field Associate to Senior Associate, effective March 20, 2007. 

·               Tied for fifteenth place, Associate – Senior Associate Level, and tied for twenty-ninth place company-wide, on the Leaders Board for most loan applications submitted in March 2007.

 

Challenger Investments, LLC, Gilbert, AZ                                               December 2005 – August 2006

PROJECT MANAGER

·               Responsible for creating and maintaining project timelines for the acquisition, rehab, and re-sale of single-family residential properties in Arizona and surrounding states.

 

T-Mobile USA, (Independent Contractor), Albuquerque, NM              February 2005 – November 2005

PROJECT/PROGRAM MANAGER

Project Lead for the E911 compliance of New Mexico (6 Counties) and El Paso, Texas, (161 sites in total).

·               Responsible for developing and maintaining timeline for a $23M project that was completed several months ahead of schedule and well below budget.

·               Performed as liaison between vendor, client, and project stakeholders and was responsible for accurate and timely reporting of project deliverables.

·               Managed the daily operations of the contractors to ensure equipment deliveries and installations while maintaining a zero-defect product distribution.

·               Worked in unison with client to resolve cell site abnormalities and to proactively enhance system and project efficiencies.

·               Developed training curriculum for new contractors and client employees to install and optimize the vendor’s product.

·               Due to the success of the E911 project, was also awarded Project Lead for the EDGE project and the IP project.  These projects were undertaken concurrently and were completed ahead of schedule and within the allocated budgets.

 

EPCglobal (Bechtel/Cingular), Kirkland, WA                                         December 2004 – January 2005

CONSTRUCTION ENGINEER III (FIELD COORDINATOR #7112)

Performed cellular site audits for existing Cingular GSM and ATTWS TDMA & GSM networks in northwest Washington. 

·               Compiled, verified, and correlated technical data related to construction/engineering functions of assigned cell sites including but not limited to:

·               Redlined as-built drawings or sketched equipment layouts and RF coax schematics, ensuring compliance with RFDS designs.

·                           Performed Excel based inventory of all vendor equipment and ancillary devices.

·                           Digitally photographed existing equipment and locations suitable for expansion.

·               Provided direct assistance to the Lead Field Coordinator in review of management control systems and status reports.

·               Assisted Lead Field Coordinator in coordinating Market Specific Design Reviews through the various required organizations (RF and Construction) and facilities sign off for approval and or comments. 
 

EPCglobal (Bechtel/Cingular/ATTWS), Atlanta, GA                                           Sept. 2004 – Nov. 2004

ENGINEER III (FIELD TEST) 

 

For the Common Service Experience (CSE), performed end-to-end (ETE) testing ensuring that the Network and IT system changes implemented by Cingular and AWE to realize CSE provided the desired customer experience while meeting the system functional and performance requirements.

·               Assisted in the interpretation of complex, high-level requirements for the Cingular/ATTWS merged network solution and translated these into a comprehensive and all-encompassing set of tests to cover all functionality including provisioning, activation, and call/feature operation.  Gained provisioning experience using POS, POS II, etc.

·               Utilized fluency in PC skills and the Microsoft application suite and developed skills in testing, test script writing and execution.

·               Assigned to the Deep South super cluster (Mississippi) comprised of eight individual billing markets (CSE = 60 total markets; 35 CARE and 25 Telegence) and validated all CSE activations and resulting functionality on all Blue and/or Orange MSC’s serving the various markets.

·               Traveled to each market and executed test cases using applicable retail systems: CARE, POSabilities, and POS.com for the CARE markets, and Telegence, Compass, and POS.comII for the Telegence markets.

·               Kept in constant touch with the CSE Technical Assistance Center (CTAC) to update them on test progress, validation status, location, and etc.

 

Wilkins GROUP (TruePosition/T-Mobile), Warwick, RI                                    July 2004 – August 2004

E911 FIELD ENGINEER

Performed installation, commissioning, quality assurance, maintenance, and repair, of TruePosition LMU’s, antennas, associated T1’s and coaxial inputs, at various cell sites in the following states: Rhode Island (134 sites), New Hampshire (139 sites), Massachusetts (660 sites), Maine, and Connecticut.  Responded to alarms and cell site outages and effected corrective measures, as necessary, to return sites to fully operational status. 

·               Served as market’s Subject Matter Expert (SME).

·               Scheduled daily work assignments for staff and acted as company liaison to client.

·               Submitted daily reports of work accomplished to project management.

·               Prepared and presented market level updates to regional level and national level audiences.

 

Bovis Lend Lease (Nokia / ATTWS), Paramus, NJNov. 2003 – June 2004

PROJECT COMMAND CENTER - COMMANDER

Collaborated on strategic planning and led the implementation of a War Room / Project Command Center to facilitate rapid integration of nightly upgrades and to eliminate resource-consuming downtime.  The project was designed to enhance the #1 market in the US for ATTWS, which was valued at $100M, and included 2,500 sites.

w        Manage nightly activities of field personnel employed by two TI partners to ensure the successful integration of complex swaps, complex upgrades, and radio migrations with existing equipment.

w        Meet challenging deadlines and prepared, reported, and presented project status to market level, regional, and national levels.

w        Utilized Excel to report market milestones in a “Master Tracker” type format, requiring charting to depict qualitative analysis, V-lookups functions for rapid identification of continuously changing data, and pivot tables to analyze numerical data.

 

Mycom North America, Phoenix, AZSept. 2003 – Nov. 2003

FIELD ENGINEER II (SENIOR BTS ENGINEER) ASSISTANT DIRECTOR OF OPERATIONS

Managed staff of 10 in completing simple radio adds, complex upgrades, antenna sharing, and new-build projects for AWS markets in Arizona, Utah, New Mexico, Colorado, and Texas.  Led BTS quality assurance and trained field technicians.

w        Consistently met project milestones on schedule despite rapidly changing project requirements.

w        Served as Field Manager as needed. Oversaw reporting to Lemcon/Nokia, Bechtel, and AWS.

 

Charles G. Allen Contracting Co., Inc., Tulsa, OKFeb. 2003 – Aug. 2003

ASSISTANT DIRECTOR OF OPERATIONS

Planned and launched the Wireless Operations department, which produced net profits of $500K+ in the second and third quarters of 2003.  Managed client accounts and oversaw program management throughout division.

w        Contributed to all divisional business development including initial solicitation, bid submission, and scope assessment. Monitored projects from the beginning of the award process through completion.

w        Directed concurrent projects in Louisiana (New Orleans and Baton Rouge), Mississippi (Jackson), Alabama (Mobile), California (Los Angeles), and Florida (Orlando).

 

Flextronics / Cingular (S.Com, Inc.), Philadelphia, PA / Los Angeles, CASept. 2002 – Jan. 2003

QUALITY CONTROL INSPECTOR BTS ENGINEER

·               Inspected BTS installations and commissionings with the goal of maintaining zero-defects status.  Identified and corrected problems. Personally visited 20+ sites per week to manage quality control.

 

Mycom / ATTWS (CommsResources), Las Vegas, NV / Phoenix, AZAug. 2002 – Sep. 2002

Flextronics / ATTWS (S.Com, Inc.), Los Angeles, CAJune 2002 – Aug. 2002

BTS ENGINEER

·               Installed, commissioned, and integrated Nokia Liberty sites in Las Vegas.  Conducted the first EDGE upgrades in the Phoenix market. Led “Tiger Team” dedicated to resolving implementation and optimization alarms and mitigating operational deficiencies. Served as resident technological expert (SME) for high-level problem resolution.

 

Nokia / AWS (Bovis Lend Lease), Phoenix, AZ / Portland, OR / Atlanta, GAJune 2001 – May 2002

PROJECT MANAGER (QUALITY CONTROL MANAGER / FIELD MANAGER)

Trained staff in installing, commissioning, and integrating Nokia BTS’s for the #5 and #6 markets in the US: Atlanta, 464 sites valued at $20M, and Phoenix, 225 sites valued at $10M.

w        Led “Tiger Team” focused on high-level troubleshooting and process optimization.

w        Acted as liaison between clients and their customers, providing inter-organizational coordination, status reporting, and conflict resolution.

w        Created Excel spreadsheets utilizing conditional formatting to develop and implement a grading and scoring system to review and evaluate the quality of the subcontractors’ workmanship.

w        Directly managed internal and external resources to achieve client milestone of integrating 464 sites within 54-days.

 

Teksystems EF&I, LLC, Allen, TXFeb. 2001­ – May 2001

ENGINEERING SUPERVISOR

Recruited, trained, and managed a staff of 10 wireless engineers.  Oversaw departmental growth strategy and planning to maintain service quality during expansion.  Contributed to RFP assessment and competitive bids.

w        Directed projects on behalf of client companies, working extensively with internal and client management teams. Projects included cell-site audits; central office audits, RF planning, and cell-site drive tests.

w        Developed standard operating procedures and defined responsibilities for each position in the department.

w        Maintained cost-conscious operations within the department; consistently performed at or under budget.

 

VoiceStream Wireless, Dallas, TX / Denver, CO / Oklahoma City, OKSept. 1999 – Jan. 2001

SENIOR FIELD SUPERVISOR (Sept. 1999 – Jan. 2001)

Managed a team of 18 field technicians and two supervisors across 400+ PCS cell sites.  Maintained dropped-call rate of less than 2% and MTA health index above 93% in a high-growth period.

w        Wrote standard operating procedures for the field staff, including sections on preventative maintenance, escalation, testing, and reporting procedures. Managed proficiency charting and performance reviews.

w        Assisted with annual budget preparation by defining costs for tools, test equipment, training, expansion, head count, and new sites. Ordered and managed inventory of test equipment and tools worth $1M+.

w        Met daily with Construction division to organize new site builds and site clean ups and with RF to lead optimization efforts; provided field input to maximize RFDS design. Led weekly meetings with field staff to schedule projects and promote communication.

w        Ensured that all new sites were tested, configured properly, and turned up on time and complete, and closed out necessary documentation via InSite/Remedy as required.

w        Served in the Project Command Center “War Room” and performed as resident SME for Nortel S2000, S4000, S8000, and SMART sites.

 

LEAD FIELD SUPERVISOR (Feb. 1999 – Sept. 1999)

ASSISTANT FIELD SUPERVISOR (Dec. 1998 – Feb. 1999)

·               Directed the activities of 13 field technicians and two system-wide analysis technicians across more than 250 PCS 1900 cell sites. Maintained dropped-call rate of less than 2% during rapid customer-base growth.

 

SYSTEM-WIDE ANALYSIS TECHNICIAN (Aug. 1998 – Dec. 1998)

·               Monitored BTS performance data including SDCCH/TCH availability, RACH counters, dropped-call rates, and blocking. Worked on special projects including the EGAL-2 Upgrade and the System Sweep Project.

 

 

Additional experience includes positions as Field Technician and Field Technician III and four years of experience as an Avionics Technician in the United States Marine Corps.

 

EDUCATION AND TRAINING

 

Currently pursuing Project Management Professional certification, expected late 2016.

 

Extensive coursework toward Associate of Applied Science in Avionics Electronics Technology

Oklahoma State University (41 hours of 68 for degree).

 

Business Administration and Accounting coursework – one year

University of Central Oklahoma (Dean’s Honor Roll).

 

Professional training includes extensive technical training through vendor programs with Huawei, Nokia, Positron, MCI WorldCom, NORTEL, and VoiceStream as well as project-leadership and time-management training. 

 

Training in 2010 includes - Construction Safety Training, RF Exposure Training, Defensive Driving, Cox Communications Fire Suppression training, TL900 Quality Training, Andrew Institute’s Connector Training, PIM Certification, and Forklift Operator Training.

 

Recent training in 2011/2012 includes – T-Mobile Multi Standard Solution Overview Training Course (09/12); U.S. Department of Transportation – Federal Motor Carrier Safety Administration, 49 CFR Part 40, Subsection 382.603 “Supervisor Awareness Training” for detecting substance abuse and alcohol misuse in the workplace.